To qualify for a return or exchange, items must be received back within 30 days of your original order shipment date (as printed on your packing slip). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return/exchange, please send us an email at firstname.lastname@example.org.
- Sale Items
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 30 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.
What if there was something wrong with my order?
Oh no! If there is something wrong with your order, please contact us right away and we will make it right!
Email us at: firstname.lastname@example.org and include “Order Mistake” and your Order # in the subject line.